Frequently Asked Questions

An escape room is a real interactive game where your team must work together to discover clues, solve puzzles and overcome challenges to unlock the final door of the adventure.

As of September 22, 2021, we are required by the Ontario Provincial Government to confirm proof of full vaccination for all guests who are 12 years of age or older.  Please note that every member of your party must adhere to the following:

  1. Have been fully vaccinated at least 14 days prior to arrival for your booking.
  2. Provide proof of full vaccination. This can be found in your email receipt received when the vaccine was administered or can be downloaded from the Ontario Health portal.
  3. Provide a piece of government-issued photo ID.

Please allow enough time for us to check every member of your party. You may consider arriving fifteen minutes before your scheduled time.

No, the entry door is always unlocked but there is a separate exit door your team is working to unlock.

No. We do not do jump scares or horror elements into our games. All of our games are family friendly.

The games are enjoyable for both adults and children. Although all puzzles are adult level puzzles, we have an unlimited hint system, so if children are not playing with adults they may just have to ask for more hints if they are stuck.

No. All reservations are private so your group will remain only with your team.

If you’re a puzzle expert, or an avid point-and-click escape game fan, you will recognize some puzzle styles and strategies.

Yes, but we do find children under 7 sometimes will lose interest in the puzzles.

We are kid-friendly, but the puzzles will provide a challenge suitable for adults. Kids will enjoy hunting for clues and opening locks, while adults are generally required to solve most puzzles. We do have unlimited hints though to help kids along if they are stumped.

We love it when new players try out our games. All of our games are designed to be challenging but intuitive. Everyone will have fun as long as they are ready to think.

You can cancel or refund your booking up to 8 hours before your time slot. Our complete terms and conditions are available in the booking widget. You must agree to the terms and conditions when booking.

Yes. Cameras are used by the Game Master to monitor your live experience.

This is game-dependent. Please call for details.

Please consult a doctor if you have questions about this type of activity.

This is game-dependent. Please call for details.

#1 Escape Room In Mississauga

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